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Admin - Undo Relinquish

October 2023

This process is to undo a relinquished animal.  You must have both the Person ID of the person who relinquished the animal and the Animal ID of the relinquished animal prior to doing this process. 

Only users with Administrative access can process this function.

 

  1. From the nav bar, click the Administration link in the Modules menu. 
  2. Click on the Reclaim / Redemption Administration link.
  3. Click on the Undo Relinquish link.
  4. Enter the Person ID of the person who relinquished the animal.
  5. Enter the Animal ID of the relinquished animal.
  6. Place a check mark in the option that applies in the Status Options box.
    • Use animal’s previous status before relinquished? is the most common selection.  
    • If Manually select animals status is selected a drop down field will display.  Change Animal’s Status to: click on the down arrow to select the new status.
  7. Remove any attached licenses:  Place a checkmark in the box if the animal was issued a license at the time of relinquished that is no longer valid.
  8. Click Undo Relinquished.    Click OK.  This will then display a notice in orange text indicating the relinquishment has successfully been undone.  There will also be a reminder notice that the relinquish receipt must be removed form the person’s history.

The relinquished has been successfully removed.

Please note that this operation does not undo Relinquished Receipts. To do this, use the Receipt menu on the left.

If your system is the Express version Shelter Buddy must be contacted directly to have the receipt removed for the person’s record.  Stop here.  If your system is the Pro system continue on to remove the receipt. 

  1. Click on the Receipt link in the Orange Menu on the left-hand side of the screen.
  2. Click on the Cancel Receipt / Refund link.
  3. Enter the Person ID of the adopter in the User ID field.
  4. Click GO.
  5. Locate the relinquish receipt for the relinquishment that was undone.  
  6. Click on the Cancel Receipt # #### link. 
  7. Click OK.  The screen will refresh and the canceled receipt no longer displays.